Call / WhatsApp + 353 89268 3861 |
Frequently Asked Questions
Welcome to Saanah’s FAQs! Find answers to common questions about shopping with us at www.saanah.com.
How do I place an order?
Browse www.saanah.com, select your items, and add them to your cart. Proceed to checkout, enter your details, and pay using all cards (e.g., Visa, Mastercard) or PayPal.
How long does shipping take?
- Dispatch: Orders are dispatched within 10-15 business days.
- Delivery:
- Express Shipping: 8-14 days after dispatch.
- Normal Shipping: Up to 25 days after dispatch.
- Check our Shipping & Returns page for more details.
How much does shipping cost?
Shipping costs depend on your location and method (Express or Normal). You’ll see the exact amount at checkout.
Can I track my order?
Yes! Once your order is dispatched, we’ll email you a tracking number.
What is your return policy?
Returns are accepted within 15 days of delivery if the item is unused with tags/labels intact. You’ll need to pay return shipping to our Ireland office. Refunds are processed within 5-7 business days after inspection. See Shipping & Returns for full details.
Where do I send returns?
- Ship returns to:
Saanah
Villa Rosa
2 Aspen Close, View Mount
Dunmore Road, Waterford
X91E03T
Ireland - Contact us first at saanah.fashion@gmail.com for a Return Authorization Number (RAN).
What payment methods do you accept?
We accept all major cards (e.g., Visa, Mastercard) and PayPal. Prices are in Euros (EUR).
What if my item is damaged or defective?
Contact us within 7 days of delivery at saanah.fashion@gmail.com or +353 89 268 3861 with photos of the issue. We’ll arrange a replacement or refund.
How do I contact you?
- Email: saanah.fashion@gmail.com
- Phone: +353 89 268 3861
- Address: Villa Rosa, 2 Aspen Close, View Mount, Dunmore Road, Waterford, X91E03T, Irelan
Is my personal information safe?
Yes, we protect your data as outlined in our Privacy Policy at www.saanah.com.
Can I change or cancel my order?
If it hasn’t been dispatched yet, contact us quickly at saanah.fashion@gmail.com or +353 89 268 3861. Once dispatched, cancellations aren’t possible, but you can return it per our policy.
Do you ship internationally?
Yes, we ship worldwide! Delivery times and costs vary by location.
What currency are prices in?
All prices are in Euros (EUR).
What currency are prices in?
We’re based in Waterford, Ireland, at Villa Rosa, 2 Aspen Close, View Mount, Dunmore Road, X91E03T.
Still have questions?
Reach out to us at saanah.fashion@gmail.com or call +353 89 268 3861—we’re happy to help!
