Saanah Product Care & Repair Guide
At Saanah, we believe in helping you cherish your purchases for years to come. Whether it’s a beautifully embroidered kurta, a delicate lehenga, or a festive accessory, proper care ensures your items stay as stunning as the day you bought them. Follow our care and repair guide to maintain the beauty and longevity of your Saanah products.
Product Care Instructions
To keep your Saanah garments and accessories in pristine condition, please follow these care tips:
- Washing Instructions
- Hand Wash or Dry Clean: We recommend hand washing or dry cleaning your garments to preserve the fabric quality and intricate embroidery. Use mild detergent and cold water for hand washing.
- Avoid Machine Wash: Machine washing may damage delicate fabrics like silk, chiffon, or georgette.
- Spot Cleaning: For minor stains, gently spot clean with a soft cloth and mild soap. Avoid scrubbing harshly.
- Drying
- Air Dry Only: Lay your garment flat or hang it in a shaded area to air dry. Avoid direct sunlight as it can cause colors to fade.
- Avoid Tumble Dryers: High heat from dryers can shrink or damage the fabric.
- Ironing
- Low Heat Setting: Iron on a low heat setting with a cloth barrier between the iron and the garment to protect delicate embroidery or embellishments.
- Steam Iron for Wrinkles: Use a steam iron for stubborn wrinkles, but keep the iron at a safe distance to avoid burning the fabric.
- Storage
- Use Garment Bags: Store your garments in breathable garment bags to protect them from dust and moisture.
- Avoid Plastic Bags: Plastic can trap moisture, leading to mildew or fabric damage.
- Cool, Dry Place: Keep your items in a cool, dry place away from humidity to prevent mold or discoloration.
- Special Care for Embellishments
- Handle with Care: Sequins, beads, and embroidery should be handled gently to avoid loosening or breakage.
- Avoid Harsh Chemicals: Perfumes, deodorants, or harsh cleaning agents can damage embellishments or cause discoloration.
Repair Services
We understand that accidents happen, and your favorite outfit might need a little TLC (tender loving care). Saanah offers repair services to help restore your garments to their original glory.
- What We Repair
- Loose or broken embroidery and embellishments (e.g., sequins, beads, or zari work).
- Minor tears or loose stitching on seams.
- Hemline adjustments or fabric patching for small damages.
- Replacement of missing buttons or hooks (if available).
- How to Request a Repair
- Step 1: Email us at support@saanahstore.com with your order number, a picture of the damaged item, and a description of the issue.
- Step 2: Our team will respond within 48 hours with an estimated repair cost (if applicable) and shipping instructions.
- Step 3: Ship the item to our address (we’ll provide the details), and we’ll take care of the rest!
Frequently Asked Questions (FAQs)
Q: How do I remove stains from my Saanah outfit?
A: For small stains, gently dab the area with a soft cloth and mild soap solution. Avoid rubbing harshly, as it may damage the fabric. For stubborn stains, we recommend professional dry cleaning.
Q: Can I repair heavy embroidery damage at home?
A: We advise against attempting heavy embroidery repairs at home, as it may worsen the damage. Let our expert team handle it for you.
Q: How long does a repair take?
A: Most repairs are completed within 5-7 business days after we receive the item, depending on the complexity of the work.
Q: What if my garment is beyond repair?
A: If the damage is irreparable, we’ll inform you and offer a discount on your next purchase as a gesture of goodwill.
